yes. i do. i really do.
first, they throttle p2p. fine. no big deal. i can wait for downloads to finish. even if they take days, or months.
then even after that, quality of service still sucks. i can’t get a decent ping on wow. the lag spikes are frequent and makes the whole experience unbearable. and it’s not just me, many other people are experiencing the same goddamn problem.
so i try explaining this to tmnet’s tech support. Rimal was his name. told him how my wow connections are unstable, and altho it’s not just me, there are still many players who do not have the same problem, of whom many are also streamyx subscribers.
sez he can’t do anything and can’t tell me anything. as far as he is concerned, i have a connection. i tell him it’s not just wow, it’s also other things like downloads and whatnot. we argue for a bit and lastly he tells me to do the speedometer test.
so i did the test a few times and only got 450kbits, average. called them again and told another person this and they were more than willing to open a report ticket.
moral of the story: them support people can’t think out of the box. that’s why they’re forced to work sundays. just get evidence that they’re familiar with and be done with it. leave the technicalities to the tech people who’ll be assigned to your problem.
well, i may have to change that conclusion depending on how this issue develops. 2 working days for them to get back to me.
it’s things like this that make me want to go back to the US.